Why Google Meet Opens Play Store on Mobile:
Short answer: No, Google Meet does not fully support joining meetings from a mobile browser.
That redirect to the Play Store is expected behavior, not a bug.
Here’s the clear breakdown 👇
You’re on Google Workspace Basic (this does not change the behavior).
Customer opens the Google Meet link on a mobile browser (Chrome/Safari).
Google Meet forces the mobile app for proper audio/video access.
So Google redirects them to Play Store / App Store.
On mobile browsers:
Camera & mic permissions are limited
Call stability is poor
Screen sharing and controls don’t work reliably
So Google intentionally blocks full browser-based Meet on mobile and pushes the app.
| Device | Browser-only Join | App Required |
|---|---|---|
| Desktop / Laptop | ✅ Yes | ❌ No |
| Mobile (Android / iOS) | ❌ No | ✅ Yes |
⚠️ Not recommended, but technically possible:
Enable Desktop site in mobile browser
Open Meet link again
But:
Audio/video may fail
Controls break
Google may still block it
Tell customers one simple line before the meeting:
“Please install the Google Meet app on your mobile for a smooth meeting experience.”
Or add this:
“If you don’t want to install the app, please join from a laptop/desktop browser.”
This is not related to:
Your Google Workspace plan
CRM
Cloud telephony
Any settings you can change
It’s Google Meet’s product limitation.