Frequently Asked Questions
What is HamaraCRM®?
HamaraCRM® is a cloud-based customer relationship management platform built in Hyderabad. It helps Indian businesses manage clients, appointments, follow-ups, calls, WhatsApp, support tickets, staff and reports from one platform.
How much does HamaraCRM® cost?
Pricing is tailored to your team size, number of branches and the modules you need, and is quoted in INR. There is no single fixed price. Contact the Hyderabad team for an exact quote, or start a free trial first.
Is there a free trial?
Yes. The free trial includes full feature access, mobile apps, a guided onboarding call and data import help. No credit card is required and there is no auto-charge.
Does HamaraCRM® support WhatsApp?
Yes. HamaraCRM® is built on the official WhatsApp Business API. You can run broadcasts and campaigns, send automated reminders, and every conversation is logged against the right customer record.
Can HamaraCRM® manage multiple branches or locations?
Yes. Multi-location support is included as standard, not a paid upgrade. Each branch gets its own staff, clients, appointments and reports, while management sees a consolidated dashboard across all branches.
Which industries use HamaraCRM®?
Healthcare (clinics, hospitals, dental, homeopathy, ayurveda), retail, real estate, schools and coaching institutes, salons and spas, customer support teams, sales teams, and multi-branch service businesses across India.
Is my data secure and can I export it?
Yes. HamaraCRM® runs on secure cloud infrastructure with role-based access control and regular backups. Full data export is included on every plan — your customer data always remains yours.
What integrations are available?
WhatsApp Business API, click-to-call and telephony, Contact Form 7 and website forms, Zapier, Pabbly Connect and Google Meet. Custom integrations can be discussed during onboarding.
Do you provide onboarding and training?
Yes. Standard onboarding, data migration assistance and role-based training are included with every subscription. On-site training is available for Hyderabad customers; remote training pan-India.
Is there a mobile app?
Yes. HamaraCRM® has Android and iOS apps for staff — QR attendance, client lookup, appointments, click-to-call and follow-up reminders, optimised for Indian network conditions.
How long does it take to get started?
A single-branch business is typically productive in 3 to 5 working days. Multi-branch businesses take 7 to 14 days. Enterprise deployments roll out in phases over 3 to 6 weeks.
Do you offer support after go-live?
Yes. Continuous support is provided by the Hyderabad team via phone, WhatsApp and email, including help with new staff training, workflow changes and additional integrations as you grow.
