About HamaraCRM®

Cloud CRM Built for Indian Businesses

HamaraCRM® is a Hyderabad-based cloud CRM software company helping healthcare networks, sales teams, customer support teams and multi-branch businesses run customer operations from one platform. We built HamaraCRM® for the way Indian businesses actually work — multiple branches, WhatsApp-first customers, walk-ins, calls, and teams that need real-time visibility without a complex setup.

Our Mission

To put every Indian business in control of its customer relationships. A clinic in Hyderabad, a sales team in Bengaluru and a multi-branch service business in Chennai should each get an enterprise-grade CRM that speaks their language, fits their workflow and is supported by people they can actually reach.

Our Success Story

HamaraCRM® didn’t begin with a name — it began with code. Since 2005, our founder has been building software for Indian businesses: hospital management systems, school software, and systems for vehicle dealers. Close to twenty years of watching how clinics, schools and showrooms actually run went into one cloud platform — and today that platform is HamaraCRM®, run by Hamara Cloud CRM LLP in Hyderabad. The healthcare, education and dealership know-how you see across HamaraCRM® isn’t borrowed — we built those systems ourselves, from the ground up.

• 120+ business locations across India now run their customer operations on HamaraCRM®.
• Cloud-first platform with continuous releases, security patches and uptime monitoring.
• Branch-wise CRM deployed across single-location clinics and multi-city service businesses.
• Modern integrations shipped over the last year — Google Meet, Zapier, Pabbly Connect, Contact Form 7, click-to-call and WhatsApp.
• Local Hyderabad support with on-site visits and full remote onboarding for pan-India customers.
• End-to-end ownership — design, development, hosting, security and support all delivered by the HamaraCRM® team.

Industries We Serve

• Healthcare — clinics, hospitals, multi-specialty centres, dental, dermatology, fertility, eye care, physio chains.
• Sales & Marketing — B2B sales, services, real estate, education, SaaS.
• Customer Support — ticketing, helpdesk and post-sales success.
• Multi-branch service businesses — salons, fitness, training centres, retail and field service.
• SMBs and growing enterprises across India.

CRM Solutions We Provide

• Healthcare CRM for clinics, hospitals and multi-specialty centres
• Sales & Marketing CRM with WhatsApp, calls and pipeline analytics
• Customer Support CRM with built-in ticketing
• Client Management with full case history
• Multi-Location CRM for branches and chains
• WhatsApp & Call Integration
• Ticketing System for customer support

Why Businesses Choose HamaraCRM®

• Built in India, priced in INR — no surprise FX bills.
• Local Hyderabad support with on-site visits for nearby customers and pan-India remote support.
• Multi-location, multi-role from day one — not a paid upgrade.
• WhatsApp, call and ticket activity live inside the CRM, not outside it.
• Healthcare and SMB workflows ready out of the box.
• Transparent data ownership — full exports, backups, no lock-in.
• Continuous platform updates shipping new modules and integrations every quarter.

What Makes HamaraCRM® Different

Most CRMs treat India as an afterthought. HamaraCRM® is the opposite — every workflow is designed around how Indian teams actually sell, follow up and support customers. WhatsApp is first-class. Multi-branch is standard. Reports answer the questions owners actually ask. Support is in your time zone, in your language, with the option of an on-site visit when something matters.

Our Offices

HamaraCRM® operates from two offices. Our registered office is at Dr. A S Rao Nagar, Hyderabad, and our communication and client-facing office is at Brigade Metropolis, ITPL Main Road, Whitefield, Bengaluru — in the heart of the ITPL technology corridor, where demos, onboarding and client meetings take place. We support customers across India, with on-site visits for clients in and around Bengaluru and Hyderabad.

Meet the Creator

Alkapally Komuraiah — Managing Partner, Hamara Cloud CRM LLP  ·  Creator of HamaraCRM®  ·  building CRM and business software since 2005  ·  Hyderabad, India · LinkedIn

“CRM for Everyone.” That idea is why HamaraCRM® exists. Indian businesses kept being handed CRM software designed for somewhere else — priced in dollars, built for a workflow that ignores WhatsApp, walk-ins and multi-branch operations. Alkapally Komuraiah set out to build the opposite: CRM software that works the way people actually work — simple, efficient and scalable, for healthcare, customer service and small enterprises across India.

He leads product direction and works hands-on with the development and support teams, which is why the platform is shaped by real customer workflows rather than a feature checklist. His focus is strategic growth, product innovation and client success — keeping the CRM secure and easy to use while remaining highly customisable. His work spans CRM integration, SaaS development, cloud security, digital strategy and organisational development.

What He Leads

• Defining the product roadmap and overseeing module development
• Guiding implementation of appointment scheduling, follow-up tracking, call and SMS integration, and client management
• Ensuring data privacy, system security and encrypted storage
• Managing a full in-house team of developers, UI designers and support staff

Built Under His Direction

• A dedicated Healthcare CRM used by hospitals and clinics for appointments, doctor feedback, patient history and WhatsApp follow-ups
• An email-to-ticket system with multi-inbox support, file attachments, real-time SMS and email alerts, and status tracking
• HR and call centre modules for distributed teams — attendance, call tracking and performance reporting
• Sentiment analysis on patient reviews, and token-based APIs for connecting external applications

The result is a CRM that is modular, cloud-based and cost-effective, built with Indian businesses in mind — intelligent and intuitive software for businesses of all sizes and industries, that adapts to a single clinic or a multi-location firm and scales as the business grows.

Request a CRM Demo

Want to see HamaraCRM® in action? Contact our team for a free demo — online or on-site at your office in Hyderabad. We will walk through the modules that matter most for your business and answer pricing, onboarding and integration questions.