HamaraCRM® brings every customer-facing activity into one cloud platform — client records, appointments, follow-ups, WhatsApp, calls, tickets, HR, multi-location and reports. Below is a complete tour of what is available in the platform today.
| Feature | How it helps |
|---|---|
| Client Management | Keeps all customer and patient details in one place |
| Appointment Scheduling | Helps teams manage daily appointments easily |
| Follow-up Reminders | Reduces missed follow-ups and improves conversion |
| WhatsApp Integration | Faster, two-way conversations from the CRM |
| Call Integration | Click-to-call, call logs and team-wise call reports |
| Ticketing System | Manages email, form and WhatsApp support requests |
| HR & Call Center Module | Staff, attendance, call agents and revenue reports |
| Multi-location Support | Useful for businesses with multiple branches |
| Reports & Analytics | Branch-, staff- and revenue-level insights |
Store complete client profiles in one secure cloud record — contact details, communication history, appointments, payments, documents, custom fields and notes. Filter and search across thousands of records in seconds, and assign clients to specific staff or branches. Learn more about Client Management.
Plan daily appointments with a calendar view, fix appointment slots in one click, set up reminders for clients and staff, and avoid double-bookings. Ideal for clinics, salons, consultants and service businesses. See Appointment Scheduling.
Set automated follow-up reminders for leads, clients and patients. Track who is overdue, what was promised and whether the next call happened. Cut missed follow-ups to near zero. More on Follow-up & Reminders.
Trigger WhatsApp messages from the CRM, log every call to the matching client record, and review staff call performance in real time. Explore WhatsApp & Call Integration.
HamaraCRM®’s Ticketing System turns every email, form submission and WhatsApp message into a tracked ticket. Assign tickets to teams, set SLAs and never lose a customer request again. Pairs with the Customer Support CRM for full visibility.
Manage staff, attendance, leaves and call-centre operations from the same platform. The HR & Call Center module ties agent activity to revenue so you know which conversations close deals.
One admin login, every branch under control. Multi-Location Support gives you branch-wise staff, clients, appointments and reports — with role-based access for each branch.
Branch-wise revenue, staff performance, call activity, appointment outcomes, follow-up adherence and ticketing SLAs — all in one analytics dashboard. See Analytics & Reports.
Want to see these features applied to your business? Contact our team for a free HamaraCRM® demo — online or on-site in Hyderabad. We will tailor the walkthrough to the modules that matter most for you.