REFUND Policy for HAMARA CLOUD CRM LLP

Last Updated: 21-10-2023

30 Day Money Back Guarantee

In the unlikely event that you are not completely satisfied with HAMARACRM’ Software, HAMARACRM is, subject to the terms of this clause, happy to provide you with a full refund for the cost of your licence. To claim a refund under this money back guarantee you must submit a cancellation request from HAMARACRM’ members area within 30 days of the original purchase date stating why the Software was not to your satisfaction. The Money Back Guarantee applies to new clients only, and applies to license & addon related charges only. Services that have commenced or completed, or are provided by third parties are not eligible for refund. A new client is determined by both the registered client information and the domain that the HAMARACRM license is installed on, thus if there is a record of HAMARACRM having been used in the past by either the same company or person, or on the same domain, then you will not be eligible for refund under HAMARACRM’ Money Back Guarantee. If HAMARACRM offer products and services that are provided by third parties, those products and/or services will be subject to the policies of the third party provider regardless of whether those products and/or services appear to be provided by us.

Cancellations & Refunds Policy

Leased Software Licences may be cancelled at any time. No notice period is required, and cancellation shall be effective from the date the cancellation request is made or processed. Requests for cancellation should be submitted from HAMARACRM’ members area. Any monies paid for Leased Software Licence renewals prior to a cancellation request being submitted are non-refundable. The same applies to any Services; once a Service has been started, any fees paid in respect of that Service shall be non-refundable. HAMARACRM reserves the right to cancel Services and access to the Service at any time. If a customer breaks the terms of the EULA or Terms of Service, a refund will not be available. Outside the 30 Day Money Back Guarantee period, refunds are only issued for Software failure (where the Software materially fails to perform in accordance with its specification). Refunds are not issued for server failure/issues, lack of features, lack of technical sophistication or if your server does not meet the Software requirements. Refunds are determined on a case by case basis and only issued once HAMARACRM’ technical staff determine that HAMARACRM has a fault causing it to be unable to operate in your environment. Installation charges are not refundable under any circumstances. Refunds are not available after one (1) month from the purchase date.